Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model
by Nidhi Kampani; Deepika Jhamb
International Journal of Services, Economics and Management (IJSEM), Vol. 12, No. 2, 2021

Abstract: Previous research has signified that environmental stimuli can affect the behaviour of consumers substantively, communicatively, and socially. Studies conducted to date have not focused on their effect collectively. The present study focuses on providing a unique contribution by examining the overall impact of servicescape on perceived overall image in which emotional states of affect: pleasure, arousal, and dominance act as moderators affecting the behavioural intentions of customers. Being distinctive in the segment of beauty salons, the study tests the hypothesised relationship of the model proposed through confirmatory factor analysis and partial least squares-structural equation modelling tools for statistical inferences. The outcome of the study emerged as explaining the impact of servicescape on customers play a key role in affecting perceived overall image shaping behavioural intentions moderated by their emotional states of affect. The moderating role of pleasure feeling has a significantly high moderating effect than arousal or dominance.

Online publication date: Tue, 24-Aug-2021

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com