ISO 9001 effectiveness and financial performance of Bosnian exporters: investigating mediators
by Ensar Mekić; Muhammet Sait Dinc
European J. of International Management (EJIM), Vol. 16, No. 1, 2021

Abstract: Despite the fact that the relationship between quality practices and financial performance has been significantly addressed in managerial literature, few studies investigated mediators in this relationship, and very few of them focused on the ISO 9001 effectiveness. This study aimed at exploring both the relationship and the mediators between ISO 9001 effectiveness and financial performance of the Bosnian exporting companies. Based on the recent literature, a second-order structural equation model was proposed and tested. The empirical data were obtained from a questionnaire of 126 ISO 9001-certified Bosnian exporting companies. Once data were collected, factory data analysis was made in SPSS to purify scales through items' loadings and cronbach's alpha values. Afterwards, the resultant scales were tested for Convergent validity through partial least-square path modelling using Smart PLS 3 software. For confirmatory factor analysis purpose, individual evaluation of the first-order and second-order latent constructs, as well as model fit, was made. Results indicated that total effects of ISO 9001 effectiveness on financial performance were significant and positive, and that organizational learning capability fully mediated this relationship.

Online publication date: Fri, 30-Jul-2021

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