Employee satisfaction with mobile payment systems: a case study of convenience stores in Taiwan
by Wan-Rung Lin; Chun-Yueh Lin; Gong-Xian He
International Journal of Financial Services Management (IJFSM), Vol. 11, No. 1, 2021

Abstract: In recent years, with the rise of mobile payment systems, retailers in Taiwan have in succession developed their mobile wallets, which have significantly improved the convenience for people in shopping through a handy consumption model. This study identified store employee satisfaction with the operation of mobile payment systems as well as its correlation with personal influence based on the main framework of DeLone and McLean's information system success model and the case of the convenience stores where transactions are frequently conducted. The research results showed a significant positive relationship among system quality, information quality, service quality, satisfaction, and personal influence, and a significant positive relationship between satisfaction and personal information.

Online publication date: Fri, 18-Jun-2021

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