An empirical study on the impacts of multi-facet benefits on continued usage intention: evidence from carsharing services in China
by Minghua He; Xiaobei Liang
International Journal of Electronic Business (IJEB), Vol. 16, No. 2, 2021

Abstract: Adopting the need fulfilment perspective as a guiding framework and extending the trust related literature into the distinctive context of SE, this study examines the impacts of the three types of perceived benefits on satisfaction and continued usage intention as well as the moderating effects of hedonic benefit and trust. The proposed hypotheses are tested by SmartPLS 3.0 using data collected from 239 users of Didi Chuxing platform, a leading carsharing platform in China. Specifically, we find that: utilitarian, social, and safety benefits have positive impacts on satisfaction; hedonic benefit positively moderates the relationship between social benefit and satisfaction; whereas hedonic benefit shows no significant moderating impact on the relationship between utilitarian benefit, safety benefit and satisfaction; trust is positively associated with continued usage intention, partially mediates the path from satisfaction to continued usage intention, and also negatively moderates the relationship between satisfaction and continued usage intention. These findings have important theoretical and practical implications.

Online publication date: Fri, 18-Jun-2021

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Electronic Business (IJEB):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com