E-BRIM usage by B40 citizens: the role of citizens' trust and computer self-efficacy
by Farzana Parveen Tajudeen; Ainin Sulaiman; Siti Qhairunissa Ramli; Nor Shahida Azali; Liyana Shuib
Electronic Government, an International Journal (EG), Vol. 17, No. 2, 2021

Abstract: E-BR1M (Bantuan Rakyat 1 Malaysia) is an e-government application that was introduced to facilitate the efficiency of The People Living Assistance program in Malaysia. The program targets citizens with low income (less than RM 4,000). The aim of this paper is to examine factors (relative advantage, compatibility, ease of use, trust, and computer self-efficacy) that contribute to e-BR1M usage as well as the role of trust as a mediator and computer self-efficacy as a moderator. Empirical data was collected via a questionnaire survey of 577 e-BR1M recipients in Kuala Lumpur. The results illustrated that only ease of use did not significantly contribute to e-BR1M usage. Trust partially mediates the relationship between relative advantage, compatibility, ease of use, and e-BR1M usage. Computer self-efficacy only moderates the relationship between relative advantage and intention to use e-BR1M. The findings can be used by the relevant authorities in designing and planning new e-government applications, particularly for the lower income group of the population.

Online publication date: Tue, 27-Apr-2021

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com