Government to government (G2G) framework to strengthen communication among government agencies during disasters: learnings from 2015, Gorkha earthquake, Nepal
by Shyan Kirat Rai; Krithi Ramamritham; Arnab Jana
International Journal of Electronic Governance (IJEG), Vol. 13, No. 1, 2021

Abstract: The Government of Nepal lacked a common digital platform for communication among agencies during the response of 2015, Gorkha earthquake. It exposed the weakness in the utilisation of information and communication technologies (ICTs) to build the platform, which affected effective information communication for coordination among agencies. Lack of coordination delayed relief support, reconstruction, and rehabilitation during the post-disaster phase. It may result in effort duplication, uneven resource distribution, improper volunteer mobilisation, and expenditure documentation. We propose a government to government (G2G) crisis communication system to establish a digital platform to improve communication among agencies. A proactive communication system is established by adopting a four-channel crisis communication method. A structured interview-based survey with the officials of GoN captures their perception in the implementation of our G2G system. Respondents' answers concerning performance expectancy, attitude, and transparency showed a positive disposition towards the use of such a system.

Online publication date: Thu, 15-Apr-2021

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