Total quality management and its effects on organisational performance: a study of PZ Cussons Plc. Lagos, Nigeria
by Jane C. Kalu; James N. Obi; Jane A. Ekeagbara; Titilope Odejobi; James E. Obiri; Anuoluwapo Oloruntoba; Adeola Kolawole; Bidemi C. Beckley
International Journal of Productivity and Quality Management (IJPQM), Vol. 32, No. 2, 2021

Abstract: This study concentrated predominantly on the effects of total quality management (TQM) practices on the performance of organisation. This concept has been projected to advance a firms performance and has acquired substantial attention in contemporary researches. The study sought to survey how the commitment of top management can improve total quality practices in the organisation, how continuous improvement of processes and products can boost productivity and to ascertain the link between employee training and the creation of quality products and services. It was revealed that top management commitment have an effect on TQM practices, continuous improvements of functional areas in the organisation have an effect on productivity, and there is a significant relationship between employee training and development and product quality. Finally, it was concluded that, for organisations to survive in the present competitive world, TQM practices is the most enduring strategy to adopt. The study therefore recommends that modern organisations should make the adoption of TQM practices a priority in view of its positive contribution to organisational performance.

Online publication date: Mon, 15-Mar-2021

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