Assessing logistics capability for the Australian courier firms
by Michael Wang
International Journal of Logistics Systems and Management (IJLSM), Vol. 37, No. 4, 2020

Abstract: The purpose of the paper is to identify and assess the logistics capability in the Australian courier firms. Logistics capability is an important ability for transport and logistics firms to deliver the value and services to the customers. It may directly influence both firm performance and customers' experiences. An empirically validated measurement model of logistics capability for Australian courier firms is presented in the paper. Empirical data is collected through a web-based survey. According to the factor analysis, the key underlying factors of logistics capability has been identified in the Australian courier firms. They are including operation flexibility-focused capability, innovation-focused capability and process optimisation-focused capability. The results indicate that the Australian courier firms have relatively strong logistics capabilities. The implication of the measurements of logistics capability is not only for further studies, but also it provides practical guidance for policy-making and developing the logistics capability to achieve sustainable competitive advantage. It also contributes to the literature in courier and logistics. Moreover, the findings help both academics and practitioners to gain a better understanding of logistics capability in the courier industry.

Online publication date: Wed, 16-Dec-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Logistics Systems and Management (IJLSM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com