The impact of ERP systems on operational performance in Lebanese wholesale engineering companies Online publication date: Wed, 16-Dec-2020
by Tony Saleh; Mira Thoumy
International Journal of Services and Operations Management (IJSOM), Vol. 37, No. 4, 2020
Abstract: This research explores the effect of the implementation status of enterprise resource planning (ERP) system on operational performance. Through the use of questionnaire, the collected data indicated that the implementation status of ERP modules have a positive varying effect on operational performance measures (controlling 37.5%, sales and distribution 37.4%, customer relationship management 37.4%, project system 28.4%, general logistics 24.7%, materials management 24.1%, advance planner and optimiser/advance planner and scheduler 19.6% and financials 18.7%). The results also showed that when studied as a whole system, ERP have a greater influence on operational performance namely 39.8%, also when only the significant modules were evaluated an even higher influence of 50.3% was seen, for this reason managers should clearly assess their business requirements and align their ERP modules needs accordingly in order to increase their operational performance.
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