Exploring the determinants of client opportunism: a study of IT service projects
by Smita Chaudhry
International Journal of Project Organisation and Management (IJPOM), Vol. 12, No. 4, 2020

Abstract: Project literature has paid limited attention to opportunism in service relationships. Service relationships are characterised by intangibility, dependence for value co-creation and misalignment of partner goals. Considering this distinctiveness, a multiple case study method was employed to identify determinants of client opportunism in IT service projects. Results of content analysis showcase organisational and project level factors that can promote opportunity, propensity and incentive for client opportunism. They also highlight the role played by client maturity and client project manager in influencing opportunism. Besides, the study underscores the importance of vendor perception of client opportunism. Research directions and practical implications are discussed.

Online publication date: Mon, 09-Nov-2020

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