Reliability through mindfulness in Indian aircraft maintenance organisations: a proposed framework Online publication date: Wed, 07-Oct-2020
by Jitesh Bhardwaj; Anu Singh Lather; Vikas Gupta
International Journal of Public Sector Performance Management (IJPSPM), Vol. 6, No. 5, 2020
Abstract: Mindfulness is defined as, "A state of consciousness in which attention is focused on present-moment phenomena occurring both externally and internally" [Dane, (2011), p.1000]. "Individuals who are mindfully engaged in a task are both motivated and able to explore a wider variety of perspectives, make more relevant and precise distinctions about phenomena in their environments, enabling them to adapt to shifts in those environment." Reliability is the degree of consistency of a measure. A measure is said to have a high reliability if it produces similar results under consistent conditions. A high reliability organisation (HRO) is an organisation that has avoided catastrophe in complex and risky environments where accidents are normal (Bourrier, 2011; Weick and Sutcliffe, 2011). Key aspects of organisational mindfulness which are relevant to quality and reliability include preoccupation with failure, reluctance to simplify, attention to operations, focus on resilience, and the migration of decisions to expertise (Weick and Sutcliffe, 2001). By focusing on the present, paying attention to operational detail, willingness to consider alternative perspectives, and an interest in investigating and understanding failures, individual and collective mindfulness are promoted (Langer, 1989).
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Public Sector Performance Management (IJPSPM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com