Creating a mindful organisation by redefining PMS in police organisations: a balance scorecard approach
by Monica Kapuria; Sunita Balani; Prabjot Kaur
International Journal of Technology Transfer and Commercialisation (IJTTC), Vol. 17, No. 2/3, 2020

Abstract: In order to orient police towards their respective key result areas, it is essential to implicate an innovative approach in facilitating the performance dynamics of policing so that a mindful organisation can be created. Therefore, this paper aims to propose an innovation in the working style of the policing by exploring the scope of strategic performance management system through the BSC intervention. The study is conducted to propose the strategic changes in the system by identifying the grey areas in the prevailing process with a recommendation to explore the scope of adoption of BSC in policing. Descriptive cross sectional research design is used for the study. Self developed questionnaire was administered to collect the primary data from 300 respondents including gazetted and non-gazetted police personnel. Stratified and quota sampling techniques were used. Two hundred twenty-nine questionnaires were found complete in all respect (with a response rate of 76.3%) and were thus made part of the study. Data was analysed using non-parametric techniques. It was found that, there is a discrepancy among the satisfaction level, expectations and perception of police personnel with respect to performance management system revealing the need for strategically aligned PMS for the department.

Online publication date: Tue, 08-Sep-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Transfer and Commercialisation (IJTTC):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com