Identification and prioritisation the critical activities of the emergency department using business continuity management concept Online publication date: Wed, 02-Sep-2020
by Bakhtiar Ostadi; Mehdi Alibakhshi; Mohammad Mehdi Sepehri
International Journal of Business Excellence (IJBEX), Vol. 22, No. 1, 2020
Abstract: Supporting critical activities and key process in the unmoral situation is important success factor to any organisations and emergency department (ED) as one of the most important parts of the hospital. The aim of this paper is to identify and prioritise ED critical activities by using business continuity management (BCM) approach. For this purpose, preliminary ten main activities in ED were identified based on the patient flow mapping through using BPMN standard and literature review and experts judgement. Then, analytical hierarchy process (AHP) has been used to assess the identified ten activities of ED and to find their priorities in according to major criteria of criticality of an activity. Ten preliminary activity were refined and validated through interviews with ED experts. The findings of the study can be used by EDs as an important achievement in taking strategic decisions regarding BCM and resources allocation.
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