The role of perceived economic well-being and conspicuous consumption in creating customer wealth Online publication date: Fri, 21-Aug-2020
by Neena Sinha; Pranay Verma
International Journal of Business and Globalisation (IJBG), Vol. 25, No. 4, 2020
Abstract: Technology acceptance model (TAM) is a well documented field of study. At the aggregate level the impact of intention to use mobile phone-based services is analysed comprehensively but at an individual level it is not well documented. If we consider the user as a customer of mobile-based services, consequence of intention to use mobile phone-based services in creation of wealth for this customer has not been researched. Therefore in this paper we define the constructs of customer wealth and develop the conceptual model linking intention to use and customer wealth. After due diligence a twelve item questionnaire was floated to test the construct. An exploratory factor analysis was run on the data followed by a confirmatory analysis. Both the tests confirmed the customer wealth scale involves the role of perceived economic well-being and conspicuous consumption. This instrument can be used by government agencies to measure the effectiveness of poverty alleviation programs.
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