IS/IT as a tool to achieve goal alignment Online publication date: Mon, 30-Jun-2003
by Nilimini Wickramasinghe
International Journal of Healthcare Technology and Management (IJHTM), Vol. 2, No. 1/2/3/4, 2000
Abstract: Knowledge workers are present in several industries and professions, including law, accounting, academia and health care. One important area of concern is the management of knowledge workers; in particular, how to align the goals of the knowledge worker with those of the organisation in which he/she works. This issue becomes of greater concern in instances of organisational flux, since the organisation is in the process of undergoing changes, and formulating new goals. It is important for the organisation that its knowledge workers be aligned to these new goals. The organisation does not want its knowledge workers to continue to pursue old, inappropriate goals. In addition, it does not want its knowledge workers to determine alternative goals that they may deem appropriate to pursue, but are, in fact, unsuitable for the organisation as a whole to follow. The following discusses a role for IS/IT in the achievement of goal alignment, in the case of the knowledge worker, the role for IS/IT in the alignment of goals between PCPs and the HMOs for which they contract.
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