IoT supported SMART supply chain management for effective online retail management (e-retail) - an empirical research Online publication date: Mon, 27-Jul-2020
by Samir Yerpude; Tarun Kumar Singhal
International Journal of Logistics Systems and Management (IJLSM), Vol. 36, No. 3, 2020
Abstract: The research study presents the study of the agile supply chain working as the backbone for an online retail e-commerce system and validates the success factors for an online retail system leading to customer retention. There are some evident reasons for the customers to shop online such as low prices, shopping convenience, easy to compare, free shipping, time-saving, ease of buying and range of products. There needs to be a real-time alignment of both data and physical flow of goods in order to meet the customer expectations. Millions and billions of things are connected over the internet to form a mesh of nodes where the data gathered from these things, i.e., sensors is transferred over the internet. Such an integrated landscape of network-connected things is 'internet of things'. This data is collated to a single console for taking meaningful decisions and improving the operational performance of the organisation.
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