A simulation modelling approach to improve waiting time for outpatients of hospital emergency department
by Arash Apornak; Sadigh Raissi; Abbas Keramati; Kaveh Khalili-Damghani
International Journal of Knowledge Management in Tourism and Hospitality (IJKMTH), Vol. 2, No. 2, 2019

Abstract: Analysis and optimum decision making in the emergency department of the hospital due to the variety of probabilistic events is a vital complex task. The most important task of a hospital emergency care is planning to provide patients with quick services and reducing their waiting time. The present research focused on such context and a computer simulation model presented based on surveying a flow of 357 patients. The validity of the simulation model examined by t student hypothesis testing and through scenario analysis, reduction of patient waiting time and increasing the human resource productivity followed to promote quality level of outpatients.

Online publication date: Mon, 22-Jun-2020

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