A multidimensional indicator system for quantifying business process interface problems
by Matthias Lederer; Laura Heider; Jannis Maier
International Journal of Management Practice (IJMP), Vol. 13, No. 3, 2020

Abstract: Process orientation within companies is widely acknowledged to deal with modern business challenges. However, business processes usually run across many departments, creating organisational interfaces. Such interfaces often produce errors and thus weaken the line and workflow organisation of companies. This article first develops a list of factors that typically drive interface criticality (e.g., lack of common language of departments, absence of shared reward systems). In addition, to assess the criticality of an interface in business practice, this paper presents an evaluated assessment model. It helps process and team managers to measure or even predict the criticality of organisational interfaces using standard metrics. An IT prototype is given in the paper, which makes the application of the assessment feasible.

Online publication date: Tue, 28-Apr-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Management Practice (IJMP):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com