Knowledge acquisition from intra- and inter-organisational relationships, CSR and financial performance
by Janthorn Sinthupundaja; Navee Chiadamrong; Youji Kohda
International Journal of Knowledge Management Studies (IJKMS), Vol. 11, No. 2, 2020

Abstract: The purpose of this study is to identify how knowledge acquired from intra- and inter-organisational relationships influence corporate social responsibility (CSR) and their impacts on financial performance via the knowledge-based view (KBV). We used the KBV to argue that internal knowledge from employee relationships, external knowledge from partner and customer relationships and CSR practices together contribute to successful firm performance. The KBV can contribute to the analysis of CSR by offering important insights on valuable knowledge acquisition from a wider range of stakeholders. Fuzzy set qualitative comparative analysis was employed to explain these causal relationships. Based on 73 firms from six service sectors listed in the Stock Exchange of Thailand, the findings provide support for the hypothesised links between intra- and inter-organisational relationships on CSR, which can result in improved financial performance. This study contributes to the management and CSR literature by investigating intra- and inter-organisational relationships as knowledge-based resources.

Online publication date: Thu, 02-Apr-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Knowledge Management Studies (IJKMS):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com