Voluntary behaviour, knowledge sharing and quality management system implementation in pharmaceutical industry: a preliminary study
by Laura Oktaviani; Meriastuti Ginting; Oki Sunardi
International Journal of Knowledge Management Studies (IJKMS), Vol. 11, No. 2, 2020

Abstract: The implementation of quality management system requires voluntary motivation from each organisation's member to achieve organisational perfection. In practice, quality management system implementations are often based on customer demands as a business to business requirement. Certified companies are often no better than firms that do not yet have quality management system certifications. This study aims to develop and to confirm a model of effective quality management system implementation by using internal motive factors, such as voluntary behaviour, prosocial behaviour, perceived employability, and trust. By conducting a survey to a leading Indonesian pharmaceutical firm as a preliminary study, 49 responds revealed that perceived employability and trust had significant effect to form voluntary behaviour amongst employees. Voluntary behaviour has shown the ability to foster effective quality management system implementation, and the effect could be more promising through the existence of knowledge sharing practice.

Online publication date: Thu, 02-Apr-2020

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