TQM implementation challenges: a case study of a building maintenance department of an institution of higher learning
by Mariam Akinlolu; Ruben Ndihokubwayo; Fredrick Simpeh
International Journal of Productivity and Quality Management (IJPQM), Vol. 29, No. 3, 2020

Abstract: The standards of maintenance management of buildings at many higher institutions, need improvement. TQM has proven to be effective in the improvement of quality in the maintenance of building facilities, although many higher institutions are still grappling to implement TQM in the maintenance of their buildings. This study examines the perceptions that maintenance workers have about the challenges they face during the implementation of TQM in the maintenance of buildings of institutions' of higher learning (IHL), assessing whether there are statistical differences based on workers' affiliated campuses and their positions. A case study approach utilising quantitative data was used in the study where a questionnaire with closed-ended questions was distributed to purposively sampled maintenance workers in an IHL in South Africa. A significant difference was found in the responses provided by workers positions as regards the impact of TQM challenges in their building maintenance activities.

Online publication date: Tue, 24-Mar-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com