Knowledge management support in the engineering change process in small and medium-sized companies Online publication date: Tue, 21-Jan-2020
by Jože Tavčar; Janez Benedičič; Roman Žavbi
International Journal of Agile Systems and Management (IJASM), Vol. 12, No. 4, 2019
Abstract: Knowledge management (KM) in the engineering change (EC) management process is crucial for any manufacturing enterprise. Systematically gathered, analysed, and interpreted professional experiences can prevent technical problems, unnecessary costs, and unnecessary ECs. Successful implementation of KM requires a holistic and transdisciplinary approach. The main contribution of the paper is the five-step KM model that is integrated into the EC process. Failure modes and effects analysis (FMEA) and design history files are the documents used to manage the knowledge related to a specific product. A product's design history file should contain explanations of decisions. Supporting activities for applying KM should include a campaign to raise awareness, and special attention should be put on the transfer of tacit knowledge that can be stimulated by mixed teams of senior and up and coming engineers. The content of the acquired knowledge should be checked periodically, and the analysis should be followed by corrective measures.
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