Consumer dissatisfaction structure - e-logistic perspective: Lithuania case
by Vida Davidavičienė; Sigitas Davidavičius; Justinas Kaušinis
International Journal of Learning and Change (IJLC), Vol. 11, No. 3, 2019

Abstract: With the growth of e-commerce, most of the shippers, especially multi-channel shippers, are just starting to develop their own distribution network infrastructure. Since year 2000, e-commerce started to expand rapidly with the 'pure-play' (online only) retailers, which enabled establishing of e-fulfilment distribution networks. Certain products specific brings additional challenges for e-commerce and e-supply chain. In this article, the consumer perception and understanding of e-logistic services and quality of these services in e-commerce satisfaction or dissatisfaction structure of Lithuania consumers will be analysed, not taking into account specifics of certain products. Methods of comparative analysis, questionnaire, and statistical data analysis will be employed.

Online publication date: Mon, 04-Nov-2019

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Learning and Change (IJLC):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com