Impacts of decentralisation on quality and satisfaction: evidence from city bus service in Vietnam
by Hung V. Nguyen; Thang V. Nguyen; Cuong H. Nguyen; Anh T. Ha
International Journal of Services, Economics and Management (IJSEM), Vol. 10, No. 3, 2019

Abstract: Decentralisation has been attributed to fruitful outcomes for public services. However, by employing agency theory in this paper we argue that full decentralisation of all dimensions may not help, at least in the public bus service. Instead, better quality and satisfaction can only be achieved in a more fiscal but less administrative and political decentralisation. Data from two municipalities in the emerging economy of Vietnam is used to provide the empirical evidence. This paper thus is contributed to the literature of decentralisation and the emerging one of quality and satisfaction in public services. Limitations of the study are also discussed.

Online publication date: Mon, 21-Oct-2019

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com