Engineering effective cooperation and communication: a bottom-up approach
by Julie Dugdale, Sandrine Darcy, Bernard Pavard
International Journal of Emergency Management (IJEM), Vol. 3, No. 1, 2006

Abstract: Current research in crisis management research tends to overemphasise formal organisational modes and does not adequately support ground level teams. Following a case study, we identify five main problems experienced by rescuers at the start of an emergency intervention. The work shows a clear need to focus research on ground level communication and local coordination activities and to develop flexible communication tools and flexible coordination structures. We argue that robustness, flexibility and self-organisation are key issues in designing emergency communication systems. We give two simple examples of communication tools that can support flexible and robust communications.

Online publication date: Wed, 12-Jul-2006

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