Application of lean manufacturing practices in the banking industry - a case study
by Tharun Thomas; P.G. Saleeshya
International Journal of Business Innovation and Research (IJBIR), Vol. 20, No. 3, 2019

Abstract: Due to the highly competitive nature of service industries, lean manufacturing intervened service sector as a methodology to reduce waste and improve productivity. Among various service industries, banking sector was selected for the study due to the highly customer centric nature, product complexity and increased transactional work volume persisting. Study was focused on implementing lean manufacturing practices in banking industries for which different lean enablers existing in banking sector were explored from a detailed field study conducted among various banks. A modified lean implementation model for banking industry was designed from literature survey and field study conducted. Analytic hierarchy process was executed among the different enablers and sub-enablers of lean model to obtain the priority percentage of each. Based on priority percentage from AHP the lean manufacturing model was implemented in one of the branches of a private sector bank. A few performance indicators were identified, observed and analysed from the period of implementation. Various performance indicators including productivity index and customer satisfaction index of the bank was calculated and improvements were achieved, which helped the private banking branch to perform better in the current global competitive market.

Online publication date: Wed, 02-Oct-2019

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Innovation and Research (IJBIR):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com