E-government adoption: literature review and a proposed citizen-centric model
by Abeer Mosaad Ghareeb; Nagy Ramadan Darwish; Hesham A. Hefney
Electronic Government, an International Journal (EG), Vol. 15, No. 4, 2019

Abstract: The governments around the world have implemented e-government systems due to external pressures from the international organisations or internal pressures because of citizen dissatisfaction with public services. However, supply-demand disconnect is a common problem in e-government. This paper aims to provide a literature review in the area of e-government adoption to put the groundwork for the development of a conceptual model. In addition, it aims to propose a citizen-centric e-government adoption model that reflects the multi-dimensional and multi-stages nature of the acceptance of e-government services. The proposed model assumes that intention to use e-government services does not describe the full spirit of adoption. The inclusion of actual and potential use explains the adoption process from the citizen's point of view. The proposed model expands the theoretical knowledge by identifying the critical factors that are likely to affect citizen adoption and organising them in a manner that clarify the usage behaviour of the citizens regarding e-government services.

Online publication date: Mon, 30-Sep-2019

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