Survey of computer-supported collaboration in support of business processes
by Carl K. Chang, Jia Zhang, Kai H. Chang
International Journal of Business Process Integration and Management (IJBPIM), Vol. 1, No. 2, 2006

Abstract: Business process via collaboration can benefit from the Computer-Supported Cooperative Work (CSCW) community. The purpose of this paper is to provide a survey of CSCW research to examine the current IT-based collaboration techniques capable of supporting business processes. The CSCW field is categorised by the issues tackled by researchers. Each category is analysed based on past approaches and present achievements; trends for future research and development are then predicted. Finally, we discuss how CSCW research can facilitate distributed business process integration and management.

Online publication date: Thu, 08-Jun-2006

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