Disruptive online service innovation in the presence of competition among disruptors: the case of 3rd-party online payment Online publication date: Wed, 05-Jun-2019
by Yang Zhou; Qingpu Zhang
International Journal of Services Technology and Management (IJSTM), Vol. 25, No. 3/4, 2019
Abstract: While the competition between incumbent and disruptor has been well documented, the competition among disruptors is less well understood. This study aims to identify factors influenced the competitiveness of a disruptive online service innovation when there is a competition among disruptors. Focusing on the 3rd-party online payment, authors conducted a case study by interviewing 20 key figures in this field and reviewing a variety of published information resources. Findings indicate that the variations in competitiveness arise from three sources: 1) competition basis; 2) competition environment; 3) competition strategy. Important factors within these categories include the service's performance on security and availability, the regulations limited the business scope, the interrelationship with the members in the value network, and the strategies to build and protect the market share.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook