Orders > Conference proceedings > Product lifecycle management PLM'10
Proceedings of the International Conference on
Product Lifecycle Management PLM'10
PLM-SP6, 2010 |
(from Chapter 2: Product/Service Development)
| Full Citation and Abstract
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Title: |
PLM in service business |
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Author(s): |
Antti Saaksvuori |
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Address: |
Talent Partners Ltd.,
P.O. Box 48, 02150 Espoo, Finland
antti.saaksvuori @ talentvectia.com |
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Reference: |
PLM-SP6 - 2010 Proceedings pp. 101 - 103 |
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Abstract/
Summary |
Service efficiency and quality can be increased dramatically through re-thinking the service and making it more ‘product’ like. In this development work the traditional and proven methods of the manufacturing business can be good benchmarks. Re-thinking the service ‘product’ means building carefully defined, modular, configurable and easily repeatable service products, i.e., productizing and modularizing services further, making them more product like or ‘tangible’. In order to start utilizing the possibilities brought by the information technology and automation, a standard definition of a service-product is needed. This can be directly adapted from the manufacturing business. |
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