Article Abstract

	Title:	Change management in e-government: OntoGov case study
	Author:	Ljiljana Stojanovic, Nenad Stojanovic, Dimitris Apostolou
	Address:	FZI–Research Center for Information Technologies, University of Karlsruhe, Haid-und-Neu-Street, 10-14, Karlsruhe 76131, Germany. ' Institute AIFB, University of Karlsruhe, Karlsruhe 76128, Germany. ' PLANET S.A., Louise Riencourt 64, Athens 11523, Greece
	Journal:	Electronic Government, an International Journal 2006 - Vol. 3, No.1  pp. 74 - 92
	Abstract:	E-government systems are subject to a continual change. The importance of better change management is nowadays, more important due to the evolution of Europe towards a multicultural, more open and international society with changing common values, increasing levels of education, demographic involvement and adoption of new technologies. In this paper, we show how semantic technologies may improve management of changes regarding process knowledge in an e-government system. We consider change management process as a continual improvement process. To improve the usability of e-government services, we propose new methods for the semantic service annotation as well as for semantic service discovery. Particularly, we focus on new level of functionality such as verification of a service annotation and refinement of search results.
	Keywords:	ontologies; e-government; electronic management; change management; process knowledge; knowledge management; semantic web; web services.
	DOI:	10.1504/EG.2006.008493
		Purchase this Paper         Comment on the Paper