Article Abstract

	Title:	Knowledge management practices in some UK service organisations
	Author:	Elayne Coakes, Anton Bradburn
	Address:	Business Information and Communication Research Cluster, Westminster Business School, University of Westminster, 35 Marylebone Road, London, NW1 5LS, UK. ' Business Information and Communication Research Cluster, Westminster Business School, University of Westminster, 35 Marylebone Road, London, NW1 5LS, UK
	Journal:	International Journal of Knowledge and Learning 2005 - Vol. 1, No.4  pp. 305 - 317
	Abstract:	This paper addresses the relationship between Knowledge Management and Intellectual Capital, and identifying and defining the three key components of the latter. The authors introduce the terms sticky and fluid as descriptors to differentiate forms of knowledge within organisations. Case research is analysed through a Scandinavian Intellectual Capital model and conclusions from this synthesis of data indicate different measurement and valuation practices in different economic sectors which may be aligned with differing cultural imperatives.
	Keywords:	knowledge management; learning organisations; case studies; business strategy; sticky knowledge; fluid knowledge; UK service organisations; intellectual capital; organisational change; airlines; financial services; central government; local government; healthcare; higher education; insurance; legal services; management consulting; media enterprises.
	DOI:	10.1504/IJKL.2005.008353
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