Article Abstract

	Title:	Assessing e-government implementations
	Author:	Sushil K. Sharma
	Address:	Department of Information Systems and Operations Management, Ball State University, Muncie, IN 47306, USA
	Journal:	Electronic Government, an International Journal 2004 - Vol. 1, No.2  pp. 198 - 212
	Abstract:	Since the mid-1990s, governments around the world have been taking extraordinary efforts to make services and information available over the web. E-government implementations have been helping to improve service delivery and offer greater transparency and accountability in governance systems. Few studies such as the e-Europe benchmarking project, the UN study of benchmarking government, the Brown University Study and the Accenture study of e-government benchmarking have ranked countries for e-government implementation. Many of these benchmarking studies are media hype usually branding ''Country X lags behind in e-government'' or ''Country Y takes lead in international e-government race''. These studies do not account for many important measures of e-government implementations that are significant in the full scope of an e-government framework. This paper provides a critique of these benchmarking studies and presents an e-government framework that could provide guidelines for comprehensive measures to assess e-participation and e-democracy in e-government implementation.
	Keywords:	e-government; online government; internet; world wide web; benchmarking; e-participating; e-democracy; performance measures.
	DOI:	10.1504/EG.2004.005178
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