Article Abstract

	Title:	Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries
	Author:	Omar Masood, Bora Aktan, Qazi Awais Amin
	Address:	Business School, University of East London, Docklands Campus, University Way, E16 2RD, UK. ' Faculty of Economics and Administrative Sciences, Department of Finance, Yasar University, Selcuk Yasar Campus, Universite Caddesi, No. 35–37, 35100 Bornova, Izmir, Turkey. ' Hamilton College, 9 Albert Embankment London, SE1 7SP, UK
	Journal:	International Journal of Monetary Economics and Finance 2009 - Vol. 2, No.3/4  pp. 261 - 285
	Abstract:	The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank's facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank's services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.
	Keywords:	Islamic banking; customer requirements; customer satisfaction; Islamic finance; customer preferences; Murabaha; Musharaka; Mudaraba.
	DOI:	10.1504/IJMEF.2009.029063
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