Article Abstract

	Title:	Intranet usage, managerial satisfaction and performance impact: an empirical analysis
	Author:	Mohd Daud Norzaidi, Siong Choy Chong, Mohamed Intan Salwani
	Address:	Faculty of Business Management, Research Management Institute/ Institute of Business Excellence, Universiti Teknologi MARA, Shah Alam, Selangor 40450, Malaysia. ' Putra International College, Lot 1838, Mukim Bukit Katil, Ayer Keroh, Melaka 75450, Malaysia. ' Faculty of Accountancy, Accounting Research Institute, Universiti Teknologi MARA, Shah Alam, Selangor 40450, Malaysia
	Journal:	International Journal of Business and Systems Research 2009 - Vol. 3, No.4  pp. 481 - 496
	Abstract:	This article investigates the relationships between intranet usage, satisfaction as well as their impacts on performance from the managerial perspective which have received little research attention. Data was collected from 150 middle managers in the Malaysian port industry. The structural equation modelling results indicate that both usage and satisfaction significantly predict performance impact. Intranet usage significantly predicts managerial satisfaction and vice-versa; with intranet usage having more impact on satisfaction and that both are positively related. The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve their intranet adoption.
	Keywords:	intranet usage; managerial satisfaction; perceived usefulness; performance impact; structural equation modelling; Malaysia; port industry; intranets; Malaysian ports.
	DOI:	10.1504/IJBSR.2009.027201
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