Article Abstract

	Title:	Managing, measuring and reporting knowledge-based resources in hospitals
	Author:	Miltiadis D. Lytras, Patricia Ordonez de Pablos
	Address:	Department of Computer Engineering and Informatics, University of Patras, Argolidos 40-42, 153-44 Gerakas, Attica, Greece. ' Facultad de Ciencias Economicas, Department Business Administration and Accountability, The University of Oviedo, Avd del Cristo, s/n, 33.071 Oviedo – Asturias, Spain
	Journal:	International Journal of Technology Management 2009 - Vol. 47, No.1/2/3  pp. 96 - 113
	Abstract:	The paper firstly analyses the importance of knowledge-based resources for the achievement of a competitive advantage for the firm. Additionally, the paper also addresses the strategic significance of this type of intangible resources in hospitals. Secondly, the paper argues that ''what is measured is managed'' and, therefore, proposes specific indicators to measure the different types of knowledge-based resources that exist in a hospital. Finally, the paper presents major conclusions and the implications for knowledge management.
	Keywords:	healthcare industry; hospitals; intellectual capital disclosure; knowledge-based resources; knowledge management; measurement; intangible resources; indicators.
	DOI:	10.1504/IJTM.2009.024116
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