Business excellence through supply chain flexibility in Indian industries: an investigative study
DOI: 10.1504/IJBEX.2008.017564 | A. Subash Babu, Dileep More, N. Hemachandra | Supply Chain Flexibility (SCF) has been a topic of interest for academicians and practitioners. It is evident from the published literature that this problem, poses considerable challenges to the various segments of the Supply Chain (SC). I... | 9 - 31 |
Alternative retailer-partner relationships: the role of satisfaction
DOI: 10.1504/IJBEX.2008.017564 | Hong-Youl Ha, Siva Muthaly | Although some researchers examine the influences of the relationship between a retailer and its partner, they tend to focus on presenting the differences of impact levels among the influences, or their changeability, despite agreement among... | 32 - 54 |
Understanding the subcultures key to ERP implementation: an empirical investigation
DOI: 10.1504/IJBEX.2008.017564 | Parag Kosalge, Jaideep Motwani | Firms often turn to Enterprise Resource Planning (ERP) as a solution to operational level problems leading to business excellence. But what can be done when process maps give you a clean bill of health instead? This paper examines two such ... | 55 - 70 |
Valuing technological capabilities – the strategic options perspective
DOI: 10.1504/IJBEX.2008.017564 | Kalevi Kylaheiko, Ari Jantunen, Jaana Sandstrom | Achieving the best performance presupposes the continuous upgrading of tools for performance analyses. The traditional tools that have their roots in accounting calculations and process engineering reactively emphasise ex post analyses, whe... | 71 - 91 |
Barriers to innovation faced by manufacturing firms in Portugal: how to overcome it for fostering business excellence?
DOI: 10.1504/IJBEX.2008.017564 | Maria Jose Silva, Joao Leitao, Mario Raposo | This paper aims to identify the barriers to innovation that influence the innovation capability of Portuguese manufacturing firms. The literature review about innovation makes use of two reference approaches: (1)the systemic and (2) the net... | 92 - 105 |
Critical incidents in the development of quality management in steel manufacturers| production
DOI: 10.1504/IJBEX.2008.017564 | Pekka Tervonen, Niko Pahkala, Harri Haapasalo | The objective of this study was to examine the development of quality management in Rautaruukki Plc.|s production division. The idea is to describe critical incidents in the development of quality management in light of the historical devel... | 106 - 120 |
Optimising performance with distributor managed inventory in a FMCG supply chain
DOI: 10.1504/IJBEX.2008.017564 | Joseph Y. Saab Jr., Henrique L. Correa, Michael R. Bowers | This paper deals with the flow of information and material throughout a four-level Fast Moving Consumer Goods (FMCG) supply-chain. We conclude that under certain circumstances, the coordination of information and material flows along the su... | 121 - 140 |
Business practices and performance in US manufacturing companies: an empirical investigation
DOI: 10.1504/IJBEX.2008.017564 | Purnendu Mandal, Enrique (Henry) Venta, Ashraf El-Houbi | During the last decade, US manufacturing firms have gone through major changes in organisational restructuring, workplace culture and manufacturing practices. There are doubts about the inherent strengths of US manufacturing; various agenci... | 141 - 159 |
Implementation of statistical process control in an Indian tea packaging company
DOI: 10.1504/IJBEX.2008.017564 | Bharatendra K. Rai | A major quality problem faced by tea packaging units is control of weight variation in the tea packets. When the weight variation in tea packets is high, it is likely that buyers get under weight packets in some segments of the market and o... | 160 - 174 |
Business excellence through a world-class organisational structure: experience from the Baldrige National Quality Program
DOI: 10.1504/IJBEX.2008.017564 | Paulo A. Cauchick Miguel | The Malcolm Baldrige National Quality Award (MBNQA) has had a significant influence in many countries around the world. It has become a model upon which numerous state and international awards are based. A great deal of the literature ackno... | 175 - 192 |
The influence of empowerment, commitment, job satisfaction and trust on perceived managers| performance
DOI: 10.1504/IJBEX.2008.017564 | Rachid Zeffane, Hana Ameen Mohammed Al Zarooni | This paper reports on an empirical study examining the factors affecting Perceptions of Managers| Performance (PMPs) in a local government organisation operating in the United Arab Emirates (UAE). The data was based on the responses from 21... | 193 - 209 |
The effect of the ISO-14001 environmental management system on corporate financial performance
DOI: 10.1504/IJBEX.2008.017564 | Jiangning Zhao | This study employed a quasi-experimental design to compare ISO companies with the matched comparison companies on the effect of ISO-14001 registration (independent variable) on financial performance (three dependent variables): Return On Re... | 210 - 230 |
Editorial: Business Excellence in the 21st Century