Service provider's rationalisation for the performance improvement of the organisation: a case study
by Bhaskar B. Gardas; Rakesh D. Raut; Annasaheb H. Jagtap; Pradeep Yadav
International Journal of Productivity and Quality Management (IJPQM), Vol. 26, No. 1, 2019

Abstract: In the highly competitive environment organisations want to select an efficient service provider (SP) for improving their supply chains performance. The objective of the present study is to evaluate the selection criteria identified through literature review and expert opinions, specific to the oilfield services for the selection of (surface equipment's) service providers in the Indian context by employing an analytic hierarchy process (AHP) approach. The results of the study revealed that cost and preventive maintenance measures are the top two significant criteria, and the service provider 1 is the best amongst 15 shortlisted SPs. The developed hierarchical model is intended to guide the decision and policy makers in understanding the evaluation process, and for formulating the strategies and policies for the same.

Online publication date: Mon, 10-Dec-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email