Identification of factors influencing the performance of government organisations and undertakings in India using analytic hierarchy process
by Ajinkya S. Joshi; Vinayak S. Deshpande; Padmakar J. Pawar
International Journal of Services Sciences (IJSSCI), Vol. 6, No. 2, 2017

Abstract: There are various factors that are responsible for influencing the performance of any government organisation. By employing a multiple-criteria decision-making model (MCDM), the study is an attempt to measure preference and thereby identify factors influencing the performance of government organisations and undertakings in India. Important factors that are likely to influence the performance of government organisations and undertakings, including those significant in the current scenario, have been considered. The data were collected from government organisations and undertakings representing different sectors to ensure that the selection of factors was unbiased and fairly accurate. A well-known method for prioritisation in case of MCDM known as analytic hierarchy process (AHP) has been employed. The average value obtained for every criterion was used to prepare the paired comparison matrix. Results have showed that e-governance practices and process standardisation exhibit greater influence on the performance of government organisations as compared to the other factors.

Online publication date: Fri, 08-Dec-2017

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Sciences (IJSSCI):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com