New global dimensions of business excellence
by Christian Tabi Amponsah; Gouher Ahmed
International Journal of Business Excellence (IJBEX), Vol. 13, No. 1, 2017

Abstract: This study explores the concept of business excellence and provides a new dimension to global business excellence. Drawing on extant literature, the study traces the history of business excellence and seeks to answer the question of how society views business excellence in the world today. The grounded theory research method is used to conceptualise a model of new global excellence showing the role that ethics play in business. The findings are that there are conflicting accounts in literature and praxis in relation to the role of business excellence models in business. Some see it as a strategic model while other consider as an operational tool. The findings suggest there is the need for a resultant shift in emphasis from quality and award systems and rather consider the tactical role of the business excellence models in organisations and the implications for quality training and development in organisations.

Online publication date: Mon, 17-Jul-2017

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