In their words: classifying organisational reliability from employee speech
by Steven Walczak; John J. Sullivan
International Journal of Business Environment (IJBE), Vol. 9, No. 1, 2017

Abstract: The need for reliability is critical in certain organisations where technology failures lead to catastrophic loss of life or damage to the environment. Many other organisations may also be reliability seeking. Each business discipline has its own language and we propose that these business languages incorporate specific vocabulary that represents their organisational culture and business goals. The way employees speak about their jobs should reflect this business and business culture language. Examining the ways employees speak about their jobs may offer insights into the business culture and goals of an organisation. A heuristic text analytic classification method called STAR' is developed to predict an organisation's culture with respect to reliability based on employee interviews.

Online publication date: Fri, 16-Jun-2017

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