The full text of this article


M-government implementation in India: a comparative study based on elaboration likelihood model
by Mrinalini Shah; Nilanjan Chattopadhyay
Electronic Government, an International Journal (EG), Vol. 12, No. 4, 2016


Abstract: Difficult geographies and high mobile penetration were seen as extremely potential for shifting focus from e-governance to m-governance in India. M-governance program 'm-Sewa' was implemented in 2012. However, success of m-Sewa project depends on adoption and implementation by different State governments. A few Indian states have created comprehensive service delivery platform, integrated with their e-governance infrastructure. On the other hand, a few other states are just beginning the journey; while some other states are years behind. This paper attempts to make a comparative study of the m-government projects undertaken by different states of India as the mode to offer various government department services accessible to the citizens through mobile phones. The paper also attempts to evaluate the implementations as per elaboration likelihood model (ELM) framework. This paper will help the policy makers to decide the implementation strategy and kind of services to offer to maximise the adoption by users.

Online publication date: Tue, 22-Nov-2016


is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:


    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email