Ubiquitous revolution, customer needs and business intelligence? Empirical evidence from the Japanese healthcare sector
by Petri Virtanen; Jari Kaivo-oja; Yoko Ishino; Jari Stenvall; Harri Jalonen
International Journal of Web Engineering and Technology (IJWET), Vol. 11, No. 3, 2016

Abstract: The relationship between ubiquitous technologies and organisational matters remains under-theorised. In this article, ubiquitous revolution is scrutinised within the framework of the 'service space' concept. The article argues that the healthcare field evolves so rapidly because of the continual introduction of new technologies and disruptive innovations. The role of healthcare related technologies and the drive by service providers to incorporate them to internet of things systems is likely to herald a significant departure in service delivery in the healthcare sector. The Japanese case study suggests that ubiquitous technologies accelerate social and societal change by focusing greater emphasis on customers' voices in the healthcare 'service space'. Moreover, the complexity and dynamics of this evolving 'service space' provide pivotal challenges for organisational adaptivity challenging the traditional organisational business and knowledge management models used by technology providers in various ways. The article suggests that further research is required to place this topic more firmly on the healthcare agenda.

Online publication date: Fri, 09-Sep-2016

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Web Engineering and Technology (IJWET):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com