The full text of this article:

Social factor: an indispensable issue in web development process
by Vidal Alonso Secades, Alberto Pedrero Esteban, Luis Joyanes Aguilar
International Journal of Web Based Communities (IJWBC), Vol. 1, No. 3, 2005
Abstract: The internet has led people to a change that must be faced by the software community. The previous working forms in software assurance were not sufficient to guarantee systems quality because it is necessary to consider the social factors of the virtual community in the development process and data system credibility.

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