Communication in an uncertain environment: risk assessment in aeronautics Online publication date: Wed, 18-Mar-2015
by Arlette Bouzon; Joëlle Devillard
International Journal of Risk Assessment and Management (IJRAM), Vol. 18, No. 1, 2015
Abstract: Going beyond the singularity of some fieldwork, our case study in French aeronautics mobilises theories of situated action and distributed cognition. It is based on a comparative qualitative study of three major companies, and on a quantitative survey among the members of a professional network of engineers, reliability and quality controllers. Our study takes into account the confrontation between the theoretical principles of scientific research in reliability, and the constraints of professional practices within a hierarchised universe. The communicational dimension of risk which emerged some 15 years ago around crisis communication appears to constitute a major problematics going far beyond crisis. Complexity and risk entail a particular kind of collective conception which differs from that of ordinary products because of the plurality of knowledge and actors involved. All actors, continuously aiming at technico-economic compromises, must understand one another and interact in an uncertain universe to reach an aim of collective creation while mastering associated risks, a process that depends mainly on the expertise of intermediary objects (plans, reports, and so on) at various steps of the conception by independent actors. But our field observation of these objects suggests the communicational aspect warrants more attention.
Online publication date: Wed, 18-Mar-2015
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Risk Assessment and Management (IJRAM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org