Social media monitoring and understanding: an integrated mixed methods approach for the analysis of social media
by Guendalina Graffigna; Giuseppe Riva
International Journal of Web Based Communities (IJWBC), Vol. 11, No. 1, 2015

Abstract: It is increasingly apparent that social media is a unique and important resource to explore spontaneous relations and discourses among individuals. Data analysis in social media, however, is difficult because approaches have not been streamlined. In this paper, we move from the discussion of present perspectives in the analysis of social media to then discuss the methodological strategies available and their limits. We finally discuss the value of choosing a mixed methods approach to the analysis of social media, exemplifying its heuristic contribution by a real research case.

Online publication date: Thu, 22-Jan-2015

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