Total quality control through value stream mapping: a case study of small medium enterprises
by Maurizio Bevilacqua; Filippo Emanuele Ciarapica; Davide D'Ettorre; Giovanni Mazzuto; Claudia Paciarotti
International Journal of Integrated Supply Management (IJISM), Vol. 9, No. 1/2, 2014

Abstract: This paper investigates a new methodology with which to analyse the concept of total quality control (TQC) through the use of a value stream map (VSM). The objective of this study is to analyse the conditions for carrying out inlet quality control activities on a supplied product, to create values and competitive advantages in the procurement process. This study has been conducted with a small and medium enterprise (SME) that produces hydro-massage bathtubs, showers, and spas and that commercialises bathroom furniture. The results show that the use of VSM to achieve TQC enables a complete vision of the process and provides important technical and economic information. The proposed methodology facilitates and supports the decisional actions in the control process and the type of control needed to execute the process, in a way that ensures product conformity.

Online publication date: Thu, 14-Aug-2014

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