The full text of this article


Towards a definitional model of business process technology
by Nigel Slack, Michael Lewis
International Journal of Process Management and Benchmarking (IJPMB), Vol. 1, No. 1, 2005


Abstract: This paper develops a definitional model of the role played by various forms of technology in a range of business processes. The model draws upon and refines established knowledge of traditional (i.e. manufacturing) process technologies while at the same time engaging with the similarities and differences associated with service and information/inter-connection technologies. It uses five case studies to examine the key elements of business process technology (BPT) based on the conventional input-transformation-output model used extensively in the operations management literature. Explicitly, the definition of business process technology (BPT) is based on a discussion of its competitive impact and the types of transformation process it is applied to. A web-based retailing service is then analysed using the model and the paper concludes with a discussion of its practical and theoretical implications.

Online publication date: Sat, 05-Feb-2005


is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Process Management and Benchmarking (IJPMB):
Login with your Inderscience username and password:


    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email