From knowledge-intensive services to knowledge-intensive service systems
by Ian Miles
International Journal of Services Technology and Management (IJSTM), Vol. 16, No. 2, 2011

Abstract: A great deal of recent research on services has focused on knowledge-intensive services of various types. These are seen as particularly important activities, mobilising and applying high levels of professional expertise in specific service encounters, where solutions to problems are defined and sometimes implemented. In the context of new interest in service science, too, the role of service systems has been stressed, since the production of services involves interaction of various resources (technology, information, etc.) and actors (not least the service client). This essay begins with an exploration of definitional and empirical approaches associated with research on services, and on knowledge-intensive services, before considering whether and how the notion of knowledge-intensive service systems (KISS) can be usefully developed.

Online publication date: Sun, 18-Sep-2011

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com