Enhancing lean training for the office environment through simulation and gaming
by S. Moussa Mirehei, Glenn Kuriger, Hung-Da Wan, F. Frank Chen
International Journal of Learning and Intellectual Capital (IJLIC), Vol. 8, No. 2, 2011

Abstract: Modern training methods call for active engagement of the trainees in the training process. Simulation games are among the most effective methods of training. As waste elimination concepts become more popular, numerous lean training packages have been developed. Most of these packages include simulation games as a hands-on training tool. So far, lean simulation games have largely focused on manufacturing. However, administrative or office processes also contain a great deal of waste and could benefit from a game aimed at their processes. This paper proposes a lean office simulation game to demonstrate the effect of lean implementation on office processes. The game uses four phases to simulate the impact of several lean tools. Various performance metrics are recorded during the game to capture the impact of these tools. A case study of the game played by administrative personnel is included along with an analysis of the results.

Online publication date: Tue, 05-Apr-2011

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